Thirty days. No argument if we got it wrong.

Orders are not open yet. This is the policy that will apply from the Founding Release onward, published now so it is not a surprise later.

The short version

• 30 days from delivery to request a return.
• Product must be unused and unopened, in original condition.
• You pay return shipping on a change-of-mind return.
• We pay — and we replace or refund in full — if the order is damaged, incorrect or defective.

Change-of-mind returns

If you decide Core° is not for you, email support@coregrooming.com within 30 days of delivery and we will send return instructions.

The jar must come back unused and unopened, in its original packaging. Return shipping is yours, and the original outbound shipping is not refunded — we already paid the carrier to get it to you.

Why unopened: this is a leave-on cosmetic that goes onto skin. Once a jar has been opened we cannot verify how it was stored or handled, and we will not resell it to somebody else. That is a hygiene position, not a technicality.

Damaged, incorrect or defective orders

Different rules, and they are entirely in your favour. If the jar arrives broken or leaking, if we sent the wrong thing, or if there is something genuinely wrong with the product, email us within 30 days with your order number and a photo.

We will replace it or refund it in full, including shipping, and we will cover any return postage. You will not be asked to pay to fix our mistake.

Refund timing

Once we receive and check a return, we issue the refund to your original payment method within 5 business days. How quickly it appears after that is your bank's timing, not ours — typically a few business days.

What is not returnable

• Opened or used product, except where it is faulty.
• Returns requested more than 30 days after delivery.
• Product damaged after delivery through normal use, storage or an accident.

A note on fragrance

Scent is personal, and it behaves differently on different skin. We describe Core° as honestly as we can — warm, woody, smooth, slightly smoky, close-wearing — precisely so that fewer people are disappointed. But we cannot accept an opened jar back because the scent was not to your taste, so if you are uncertain, read the fragrance notes first and ask us anything before you order.

How to start a return

Email support@coregrooming.com with your order number and what you would like to do. A person reads it. You will get a reply.